“I have no hesitation in recommending Newcastle Carpet and Flooring. From the first call we received excellent customer service, the quote date and time was spot on, many samples were bought in and obviously the first lady who took our call listened to our needs as we have pet’s, others didn’t listen.
David arrived to do the quote, not only did he measure on the day, he sat down and did the quote immediately. David then wrote it out and talked us through the quote, everything was transparent and easy to understand. We were very happy and chose to proceed on the day after receiving a couple of quotes with no follow up and sloppy service. David then booked in a date and time suitable for us for supply and install.
Andy arrived on the correct day and time, his attention to detail, care and commitment to his job was outstanding. We can’t praise Andy enough for his excellent work ethic, he did an amazing job.
When David was leaving on the day of the quote, I was asking a few questions. He actually let me know he is the owner. This blew myself and my wife away, we’ve done this a few times and NEVER has the owner measured and quoted for us. I’m not sure why David didn’t let us know initially, we just thought he was an excellent sales rep.
If you’re looking for carpet or flooring, take your time. I’d encourage you to get other quotes. When you do get other quotes pay attention to the initial phone call and the information you provide, take note of the reps presentation including the appearance of their work vehicle, take note of the time it takes to receive a quote and their follow up time. Most importantly, did they listen to your needs?
After you’ve done this, call Newcastle Carpet and Flooring and compare.
Newcastle Carpet and Flooring is just in it’s infancy, I’ve researched and looked into the business. They commenced operations in 2017. With continued business practices like we received, I’d hope to see them thrive and flourish within our community and beyond.”